Monthly Archives : February 2017

Building Customer Loyalty: The Magic of More

Remember the last time someone did more for you than expected? Maybe you took your car in for a repair and they returned it freshly washed. Maybe the guy who cuts your lawn also trimmed that shrub growing through the fence. Maybe it was a cashier at the store asking how your day was going … and caring about the answer. Whatever the situation, getting more than you expect feels good and can turn a…