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Blog

The Craft of Advertising Copywriting: Readers Become Customers When Your Words Are Fresh and Relevant

Jan
24



"Meaning"

Consider the complex character of strong copy. One day it drives home its point with forceful simplicity. On another day, it scores with rock-the-boat boldness. Come back later and you might find it in a playful mood, making a good-natured pitch for an act of self-indulgence.

Well-crafted copy taps into the hearts and minds of readers and delivers stories and messages that make compelling human connections. When done right, it can inform, provoke, inspire and sell. But if your copy is confusing, uninteresting or just plain irrelevant to your reader, it will not only fail on its mission, it will make it harder the next time you try and get through to your audience. The craft of copywriting works essentially like this:

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FILED UNDER: Advertising,Business,Customer Experience,Customer Service,Marketing,Social Media — Tags: Business, customer service, Marketing — AdServices at 10:00 am
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“Like” It Or Not, Content Keeps Your Facebook Followers Caring and Sharing

Dec
27



User interacting with Mobile Device

In the time you take to read these few sentences, hundreds of new Facebook business Pages will be up and running. The problem is – unless those organizations have a built-in audience like big-boy brands Starbucks or Coke – they need to get creative about building a following with content that motivates people to care, share and come back for more.

In Facebook terminology, people who wish to interact with a business Page are called “Likers” of the Page. Here are nine customer engagement ideas we recommend for creating content that keeps your Likers faithfully connected to you and gets shared across an expanded community of Facebook members.

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FILED UNDER: Business,Customer Service,Marketing,Social Media — Tags: Business, customer service, Marketing — AdServices at 10:00 am
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New Rule of Marketing: Customer Experience Conquers All

Nov
29




Brand-loyal customers demand more than a cut-and-dried transaction of going to a business, laying their money down and purchasing a product or service. They want a meaningful experience through which they can find connection, empathy and validation. Case in point: Southwest Airlines.

It is common knowledge that the airline industry is hurting and they’re passing the pain on to passengers by adding extra fees and cutbacks in service. While changes need to be made to rise above spiraling costs, safety and customer satisfaction issues, downgrading service is a dangerous tactic for an industry that thrives on long-term customer loyalty.

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FILED UNDER: Customer Experience,Customer Service,Marketing — Tags: Business, customer service, Marketing — AdServices at 10:03 am
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Earn Your Client’s Business Every Day

Jun
29



Many of you may recall reading this article in the most recent AdServices newsletter. We have decided to feature it as our latest blog post, based on the importance of the topic.

Closing deal with client in business meeting

The loyalty and support of established clients ensure the continued success of the company to which they have entrusted their business. This principle is so obvious it is often overlooked. Our corporate responsibility therefore, is to safeguard the trust and confidence customers have placed in us by following some basic guidelines…

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FILED UNDER: Corporate Culture,Customer Service,Marketing,Motivation / Self Development — Tags: accountability, advice, attention to detail, Business, Clients, communication, Corporate Responsibility, customer, dedication, leadership, management, Marketing, Newsletter, passion, performance, recognition, Sales, strategy — AdServices at 10:42 am
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Coffee Experience

Jul
08



Why do I still go to Starbucks every morning on the way to work? Because it makes me happy. The barista and counter server know my name and what I want when I walk in the door. I wouldn’t get that at a fast food restaurant or donut shop. It all comes back to value and the overall customer experience. It’s not a four dollar cup of coffee; it’s a way of thinking. That’s branding.



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FILED UNDER: Customer Experience,Customer Service,Marketing — Tags: Coffee, Starbucks — Creative Department at 11:55 am
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Pain Relievers Of The Human Kind

May
28



There was a day when a person with a headache had two choices: take aspirin or tough it out. Non-prescription pain reliever options were pretty limited. Then came buffered aspirin, powders, pills that claimed to know right where it hurt, and more. The floodgates opened. Today there are scores of these remedies, accounting for $13.9 billion in sales in 2007, according to researchandmarkets.com.


Pain relief is big business. And that’s true of consumers and companies as well as backs and foreheads. Find out how to relieve your customer’s pains. You’ll be successful in any economy.


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FILED UNDER: Customer Service,Marketing — Tags: added value, advice, pain relief — Steve Fales at 9:56 am
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The Product Everybody Wants

Mar
17



Sometimes it’s harder than other times to make a sale.  I won’t deny that.  But there’s one product that’s always in demand.  I’m talking about “solutions.”  Solutions never go out of style.  People and companies are always willing to pay for them.  And they can generate fair profits and enormous amounts of good will.

 

Think about your customers and prospects.  Research their lifestyles, their companies and their industries.  What problems are they facing? 

 

 

 

 

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FILED UNDER: Customer Experience,Customer Service,Marketing,Sales — Tags: problems, solutions — Steve Fales at 4:09 am
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Time For The Basics

Jan
28



It’s hard to read the news without being challenged to feel down and at least a little scared. It seems that every day – no, make that several times a day – the media takes pleasure in telling us something bad and forecasting something worse. For what it’s worth, I’d like to share with you some thoughts on how I think businesses should face the future. My ideas may at first seem far too simple. Yet, the most profound solutions are usually the most rudimentary.


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FILED UNDER: Customer Service,Marketing — Steve Fales at 10:48 am
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    • The Craft of Advertising Copywriting: Readers Become Customers When Your Words Are Fresh and Relevant
    • Brotherhood and Baked Beans
    • “Like” It Or Not, Content Keeps Your Facebook Followers Caring and Sharing
    • Social Media Pledge
    • New Rule of Marketing: Customer Experience Conquers All
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