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Blog

The Craft of Advertising Copywriting: Readers Become Customers When Your Words Are Fresh and Relevant

Jan
24



"Meaning"

Consider the complex character of strong copy. One day it drives home its point with forceful simplicity. On another day, it scores with rock-the-boat boldness. Come back later and you might find it in a playful mood, making a good-natured pitch for an act of self-indulgence.

Well-crafted copy taps into the hearts and minds of readers and delivers stories and messages that make compelling human connections. When done right, it can inform, provoke, inspire and sell. But if your copy is confusing, uninteresting or just plain irrelevant to your reader, it will not only fail on its mission, it will make it harder the next time you try and get through to your audience. The craft of copywriting works essentially like this:

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FILED UNDER: Advertising,Business,Customer Experience,Customer Service,Marketing,Social Media — Tags: Business, customer service, Marketing — AdServices at 10:00 am
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New Rule of Marketing: Customer Experience Conquers All

Nov
29




Brand-loyal customers demand more than a cut-and-dried transaction of going to a business, laying their money down and purchasing a product or service. They want a meaningful experience through which they can find connection, empathy and validation. Case in point: Southwest Airlines.

It is common knowledge that the airline industry is hurting and they’re passing the pain on to passengers by adding extra fees and cutbacks in service. While changes need to be made to rise above spiraling costs, safety and customer satisfaction issues, downgrading service is a dangerous tactic for an industry that thrives on long-term customer loyalty.

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FILED UNDER: Customer Experience,Customer Service,Marketing — Tags: Business, customer service, Marketing — AdServices at 10:03 am
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Everyone In Your Organization Works For the Marketing Department

Mar
29



By Bernie Diaz, AdServices

A brand is the promise a firm must constantly fulfill in order to reinforce that organization’s positive image. One of marketing’s main functions is to communicate that promise to its target audience. But even with all the marketing tools at an organization’s disposal, including print and broadcast advertising, e-blasts, social media, etc., the greatest asset a firm must count on for brand success is its people.

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FILED UNDER: Corporate Culture,Customer Experience,Marketing — Tags: brand image, customer experience, customer service, full service advertising & marketing agency, Full Service Advertising Agency, Full Service Marketing Agency, Marketing, Publix, South Florida Advertising Agency, Target Audience — AdServices at 4:00 pm
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Branding 101

Dec
28



Branding 101 - Learn about brand identity and marketing yourself from a full service advertising, marketing, web development and design firm

Developing a brand identity is one of the most important tasks your organization will ever undertake. A strong brand creates individuality for your firm, making every aspect of communications and marketing more effective.

Brand development begins in the boardroom. The process starts by clearly defining what your organization stands for. This is the promise you must constantly fulfill. We expect low prices from Walmart, fun and fantasy from Disney World and help in times of disaster from the Red Cross. Those are their brands.

The next step is to reinforce the brand with every customer communication and interaction. This requires a dedicated, consistent effort, incorporating the following elements…

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FILED UNDER: Business,Customer Experience,Marketing — Tags: Brand Identity, branding, consistent messaging, Corporate Identity, customer experience, full service advertising & marketing agency, Full Service Advertising Agency, Full Service Marketing Agency, graphic deisgn, internet marketing, logo, Marketing, personal selling, public relations, tagline, Target Audience — AdServices at 9:49 am
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Increasing The Com In Marcom

Jan
28



Business people sometimes use the phrase “marcom.”  It means “marketing communications.”  A great concept, but many companies drop the ball in the space between the two words.

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FILED UNDER: Advertising,Customer Experience,Marketing — Tags: communication, marcom, promotions — Steve Fales at 9:02 am
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Do You Dare To Market?

Aug
25



Several years ago, I was meeting with the owner of a commercial landscaping company. His business had several crews on the road taking care of the grounds at large condominium complexes and the like. They were true professionals, did great work, and were considering becoming an AdServices client.


On that particular day, this gentleman was lamenting that his advertising just wasn’t generating the kind of response he wanted. So I asked him a probing question: “Why would a property manager or condo association hire your company instead of one of your competitors?” His reply was “We’re totally committed to customer satisfaction. If our customer isn’t happy, we’ll turn the truck around, bring the whole team back, and re-do anything they want.”


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FILED UNDER: Advertising,Customer Experience,Marketing,Sales — Steve Fales at 10:26 am
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Coffee Experience

Jul
08



Why do I still go to Starbucks every morning on the way to work? Because it makes me happy. The barista and counter server know my name and what I want when I walk in the door. I wouldn’t get that at a fast food restaurant or donut shop. It all comes back to value and the overall customer experience. It’s not a four dollar cup of coffee; it’s a way of thinking. That’s branding.



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FILED UNDER: Customer Experience,Customer Service,Marketing — Tags: Coffee, Starbucks — Creative Department at 11:55 am
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That’s Progress?

Jun
23



I miss the days when buying music was an event.   Years ago, going to the record store was my Saturday morning ritual.  Today I can buy and download an album in a few seconds, but I’ll never forget the excitement of driving home with 12 inch vinyl encased in a fantastically illustrated sleeve.  What will we be wistful about in twenty years?



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FILED UNDER: Customer Experience — Tags: Music, Vinyl — Creative Department at 7:54 am
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The Product Everybody Wants

Mar
17



Sometimes it’s harder than other times to make a sale.  I won’t deny that.  But there’s one product that’s always in demand.  I’m talking about “solutions.”  Solutions never go out of style.  People and companies are always willing to pay for them.  And they can generate fair profits and enormous amounts of good will.

 

Think about your customers and prospects.  Research their lifestyles, their companies and their industries.  What problems are they facing? 

 

 

 

 

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FILED UNDER: Customer Experience,Customer Service,Marketing,Sales — Tags: problems, solutions — Steve Fales at 4:09 am
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